Terms and Conditions, Bahrain Air

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Terms and Conditions

» GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE

Note: please click on the article for more details.

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ARTICLE 1: DEFINITIONS OF THE EXPRESSIONS USED IN THESE CONDITIONS

The following words and expressions shall have the meanings stated here in below:

"We", "Us", "Our" & "Ourselves" - means Bahrain Air.

"You", "Your" & "Yourself" – means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also the definition for "Passenger").

"AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in Our timetables as scheduled stopping places on Your route.

"AIRLINE DESIGNATOR CODE" means the two characters or three letters which identify particular air Carriers.

"AUTHORISED AGENT" means a passenger sales agent who has been appointed to represent Us in the sale of carriage by air on Our services.

"BAGGAGE" means Your personal property accompanying You in connection with Your trip. Unless otherwise specified, consists of Your Checked and Unchecked Baggage.

"BAGGAGE CHECK" means those portions of the Ticket which records the carriage of Your Checked Baggage.

"BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.

"CARRIER" means an air Carrier other than Ourselves, whose airline designator code appears on Your Ticket or on a Conjunction Ticket.

"CHECKED BAGGAGE" means Baggage of which We take custody and for which We have issued a Baggage Check.

"CHECK-IN DEADLINE" means the time limit specified by Us by which You must have completed check-in formalities and received Your boarding pass.

"CONDITIONS OF CARRIAGE" means these General Conditions of Carriage for Passengers and Baggage.

"CONDITIONS OF CONTRACT" means those statements contained in or delivered with Your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Conditions of Carriage and Notices.

"CONFIRMATION REFERENCE" means the unique number We assign to You to identify the booking You have made which has been confirmed by Us.

"CONJUNCTION TICKET" means a Ticket issued to You with relation to another Ticket which together constitute a single contract of carriage.

"CONVENTION" means anyone or more of the following international instruments which is or are applicable:

•	The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as "the Warsaw Convention");
•	The Warsaw Convention as amended at The Hague on 28 September 1955;
•	The Warsaw Convention as amended by the Additional Protocol No. 1 of Montreal (1975);
•	The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975);
•	The Warsaw Convention as amended at The Hague and by Additional Protocol No. 3 of Montreal (1975);
•	The Warsaw Convention as amended at The Hague on 28 September 1955 and by the Guatemala City Protocol on 8th March 1971 and by additional Protocol No. 3 of Montreal (1975);
•	The Warsaw Convention as amended a The Hague and by Additional Protocol No. 4 of Montreal (1975);
•	The Guadalajara Supplementary Convention (1961);
•	The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (hereinafter referred to as "the Montreal Convention").

"COUPON" means both a paper Flight Coupon or an Electronic Coupon, each of which entitles the named passenger to travel on the particular flight identified on it.

"DAMAGE" includes death, wounding, or bodily injury to a Passenger. loss, partial loss or theft of or other damage to Baggage arising out of, or in connection with carriage or other services incidental thereto performed by Us.

"DAYS" means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining the duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

"ELECTRONIC COUPON" means an Electronic Flight Coupon or other value document held in Our database.

"ELECTRONIC TICKET" means the Itinerary/Receipt issued by Us or on Our behalf, the Electronic Coupons and, if applicable, a boarding document.

"FLIGHT COUPON" means the portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon and indicates the particular places between which You are entitled to be carried.

"FORCE MAJEURE" means unusual and unforeseeable circumstances beyond Our control, the consequences of which could not have been avoided even if all due care had been exercised.

"ITINERARY/RECEIPT" means a document or documents We issue to Passengers travelling on Electronic Tickets containing the Passenger’s name, flight information and notices.

"PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "You", "Your" and "Yourself").

"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by Us or on Our behalf, which is so marked and which ultimately is to be retained by You.

"SPECIAL DRAWING RIGHTS" are an international unit of account, defined by the International Monetary Fund, based upon the values of several leading currencies. The currency values of the Special Drawing Right fluctuate and are re-calculated each banking day. These currency values are known to most commercial bankers and are reported regularly in leading financial journals.

"STOPOVER" means a scheduled stop on Your journey, at a point between the place of departure and the place of destination.

"TARIFFS" means the published fares, charges and/or related Conditions of Carriage filed, where required, with the appropriate authorities.

"TICKET" means either the document entitled "Passenger Ticket and Baggage Receipt" or an Electronic Ticket or an Itinerary Receipt, in each case issued by Us or on Our behalf, and includes the Conditions of Contract, notices and Coupons.

"TRAVEL REGULATIONS" are the rules published by Us, which are in force on the date the booking is made, which govern the carriage of passengers and Baggage and shall include applicable Tariffs in force; these are available on Our website www.bahrainair.net and at Our offices upon request.

"UNCHECKED BAGGAGE" means any of Your Baggage other than Checked Baggage.

"USD" means United States of America Dollar(s).

"VALIDITY PERIOD" is the period during which Your Ticket is valid for air carriage.

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ARTICLE 2: APPLICABILITY

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ARTICLE 3: TICKETS

3.1. GENERAL

•	All passengers are required to bring their booking reference before checking-in.
•	All passengers including children must have a valid passport or other authorized travel document and a valid visa for their destination where applicable. For confirmation of valid travel documents and visas, passengers are requested to contact the nearest relevant Embassy or Consulate.

3.2. TRANSFERABILITY
The change of name in a reservation is not permitted, except for minor and limited spelling errors.

3.3. CHANGES AND CANCELLATIONS
Tickets purchased on our flights are non-refundable, non transferable and non endorsable.

In case of non show of passenger to the flight for which they have reserved and paid, fares, service fees and taxes are not refundable, no matter of reason of non show.

Changes to flight dates and times are permitted, according to availability up to 48 hours before flight departure upon payment of a supplement of BHD 5 per passenger per flight, plus the difference between the fare originally paid and the lowest available fare at the time of the request for amendment. No refund shall be made if the available fare is lower to the fare originally paid.

If the flight is cancelled by the Carrier or if the departure time is changed, prior to the date of travel, by a minimum of five hours or more before or after the originally scheduled departure time, and if the passenger does not accept the alternatives proposed, or where there are no such alternatives, the full amount paid for the cancelled flight will be refunded but no compensation shall be made for connection cost or assistance (meals/overnight accommodation).

To avoid inconvenience In the case of reservations made very far in advance, it is advisable to check with the Call Centre or your nearest travel agent if there have been any changes to the flight at least 48 hours prior to departure.

3.4. HANDLING FEES

For bookings made through Travel Agents or through our Call Centre, passengers will be charged an agency handling fee of BHD 4 (or equivalent) per passenger for travel within the Gulf Cooperation Council (GCC) or BHD 6 (or equivalent) per passenger for travel outside the GCC. These fees will not be credited in case of cancellations.

3.5. NO SHOWS
In the event You do not show up for any flight without advising Us in advance, We may cancel Your return or onward reservations. However, if You do advise Us in advance, We will not cancel Your subsequent flight reservations.

3.6. OUR NAME AND ADDRESS
Our name may be abbreviated in the Ticket by Our Airline Designator Code. Our principal place of business address is: Mohamed Centre, 151 Road No. 44, Arad 243, Muharraq, Kingdom of Bahrain

3.7. VALIDITY
Unless stated differently in the Ticket, these Conditions of Carriage, or in any Tariffs which apply, a Ticket is valid up to the date of travel.

3.8. FARE RULES
3.8.1. CHANGING DATE OF TRAVEL

The change is permitted subject to availability of seats up to 48 hours before scheduled departure of the flights, for a fee of BHD 5 per passenger per flight from origin to destination and the payment of the difference in prevailing fare and the fare originally paid. These changes can also be made online.

3.8.2. FLIGHT DISRUPTIONS POLICY
Bahrain Air will endeavor to carry the passenger(s) and the baggage in accordance with the date and time of flights specified. Schedules, however, may change without notice for a range of reasons, including but not limited to bad weather, air traffic control delays, strikes, technical disruptions, late arrival of incoming aircraft, VVIP movement, force majeure and/or consequential reactionary delays. Bahrain Air shall not be liable for any costs, expenses, losses or damages incurred by the passenger(s) as a result of failure to operate a schedule. Buying travel insurance is strongly recommended to cover some of the unforeseen eventualities.

3.8.3. JOINING PASSENGERS

In the unlikely event of delays of more than 4 hours, Bahrain Air shall endeavor to:

Re-accommodate the joining passengers on the next available Bahrain Air flight(s) or;
Refund the amount paid in the form of original payment made or;
Transfer the joining passenger on other similar airlines provided, passenger agrees to pay the difference between the actual cost of the new booking made with other airline and what has been paid to Bahrain Air for the travel on the affected flight(s).
Provide snacks for delays of up to 2 hours and meals for delays of more than 4 hours.

3.8.4. PASSENGERS IN TRANSIT

In the unlikely event of delays of more than 4 hours, Bahrain Air shall endeavor to:

Re-accommodate transit passenger(s) on the next available Bahrain Air flight(s) or;
Refund the amount paid in the form of original payment made for the remaining part of the journey not completed or;
Transfer the passenger(s) in transit on other similar airlines subject to availability of seats or;
Provide snacks for delays of up to 2 hours and meals if more than 4 hours or;
Provide hotel accommodation, ground transportation and up to 3 meals at the hotel selected by Bahrain Air if delays exceed 8 hours.

3.8.5. CANCELLATION OF FLIGHTS

In the unlikely event of flight cancellations, Bahrain Air shall:

Re-accommodate passengers on the next Bahrain Air flight(s) or;
Refund the amount paid in the form of original payment made.

3.8.6. REFUND POLICY
Except in the event that Bahrain Air cancels its flight or there is a disruption due to reasons beyond its control, tickets purchased on Bahrain air flights are non-transferable, non- endorsable and non-refundable including any taxes, fees or charges which may have been collected in respect of such flight(s).

3.8.7. RIGHT TO REFUSE CARRIAGE
Bahrain Air reserves the right to refuse carriage to any person who attempts to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or who is under the influence of drugs or alcohol, or if Bahrain Air believes that it is necessary for the safety or comfort of Passengers or for the protection of property.

3.8.8. ADDITIONAL SERVICES

Wheel chair can be requested at a subsidized charge of BHD 15 for a flight at the time of ticketing.
The wheel chair can also be requested at the airport at a subsidized charge of BHD 20 per flight.
Note: Additional service charges shall apply where high-loader is required to carry the passenger(s) with the wheel chair to and from the aircraft.
Presently, Unaccompanied Minor (UM) service is not offered by Bahrain Air.

3.8.9. SERVICE FEES
For bookings made through the Travel Agencies or through Bahrain Air Call Centre, passengers will be charged an agency handling fee of BHD 4 (or equivalent) per passenger for travel within the Gulf Cooperation Council (GCC) and BHD 6 (or equivalent) per passenger for travel outside the GCC. These fees will not be refunded in case of the cancellation of the booking.

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ARTICLE 4: FARES, TAXES, FEES, CHARGES AND CURRENCY

4.1. FARES
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and town terminals. Your fare will be calculated in accordance with Our Tariffs in effect on the date of payment of Your Ticket for travel on the specific dates and itinerary shown on it. The fare will be for travel on specific dates and itinerary shown on the Ticket. If You wish to change Your itinerary or dates of travel, this may increase the fare.

4.2. TAXES, FEES AND CHARGES
Applicable taxes, fees and charges imposed by any government or other authority, or by the operator of an airport, shall be payable by You. At the time You purchase Your Ticket, You will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket, You will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, You will be obliged to pay it. Similarly, in the event any taxes, fees or charges which You have paid to Us at the time of Ticket issuance are abolished or reduced such that they no longer apply to You, or a lesser amount is due, You will not be entitled to claim a refund.

4.3. CURRENCY
Fares, taxes, fees and charges are payable in Bahraini Dinars. We may, at Our discretion, accept payment in other currency.

4.4. ADMINISTRATION CHARGES
We reserve the right to charge a reasonable administration fee for additional services, not included in the price of the Ticket, including, but not limited to, requests for personal data pursuant to article 5 and duplicate receipts.

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ARTICLE 5: PERSONAL DATA AND SEATING

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ARTICLE 6: CHECK-IN AND BOARDING

6.1. CHECK-IN DEADLINES

Check-in counters open three hours prior to scheduled departure time.
Check-in counters close one hour prior to departure time.
Boarding Gate closes 20 minutes prior to departure time. The aircraft will not be held for any passenger (s) if they arrive at the boarding gate after this time.

Note: Failure to check-in for Bahrain Air flight at least 1 hour prior to the scheduled departure time will result in the entire fare being forfeited.

6.2. BOARDING GATE DEADLINES
You must be present at the boarding gate not later than the time specified by Us when You check in. We may decide not to carry You, without being liable for any loss or expense You may suffer if You fail to arrive at the boarding gate on time.

6.3. ADMINISTRATION
You are solely responsible for complying with all laws, regulations orders, demands and requirements of countries to be flown from, into or over and with Our Carrier’s Regulations and instructions given by Us relating thereto. We shall not be liable in any way whatsoever to You in connection with obtaining necessary documents or complying with such laws, regulations orders, demands, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to You resulting from Your failure to obtain such documents or to comply with such laws, regulations orders, demands, requirements and/or instructions.

6.4. We will not be liable to You for any loss or expense incurred due to Your failure to comply with the provisions of this Article.

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ARTICLE 7: CARRIAGE OF EXPECTANT MOTHERS, UNACCOMPANIED MINORS AND INFANTS

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ARTICLE 8: REFUSAL AND LIMITATION OF CARRIAGE

8.1. RIGHT TO REFUSE CARRIAGE
In the reasonable exercise of Our discretion, We may refuse to carry You or Your Baggage if We have notified You in writing that We will not at any time after the date of said notice carry You on Our flights. In this circumstance You will be entitled to a refund of the fare You have paid, plus any Taxes, Fees and Charges, less any reasonable administration charge We may apply. We may refuse to carry You or Your Baggage if one or more of the following has occurred or We reasonably believe may occur:

8.1.1. Such action is necessary in order to comply with any applicable government laws, regulations, or orders;

8.1.2. The carriage of You or Your Baggage may endanger or affect the safety, health or materially affect the comfort of other passengers or crew;

8.1.3. Your mental or physical state, including Your impairment from alcohol or drugs presents a hazard or risk to Yourself, to passengers, to crew or to property;

8.1.4. You have refused to submit to a security check;

8.1.5. You have not paid the applicable fare, taxes, fees or charges;

8.1.6. You do not appear to have valid travel documents, may seek to enter a country through which You may be in transit, or for which You do not have valid travel documents, destroy Your travel documents during flight or refuse to surrender Your travel documents to the flight crew, against receipt when so requested or refuse to allow Us to photocopy Your travel documents;

8.1.7. You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than Us or Our Authorized Agent, has been reported as being lost or stolen, or is a counterfeit, or You cannot prove that You are the person named in the Ticket;

8.1.8. You have failed to comply with the requirements set forth in Article 3.3. above concerning coupon sequence and use, or You present a Ticket which has been issued or altered in any way, other than by Us or Our Authorized Agent or the Ticket is mutilated, damaged or tampered with;

8.1.9. You fail to observe Our instructions with respect to safety or security;

8.1.10. If You have not obeyed the instructions of Our ground staff or a member of the crew of the aircraft relating to safety or security and /or use threatening, abusive or insulting words towards Our ground staff or a member of the crew of the aircraft;

8.1.11. If You have behaved in a threatening, abusive, insulting or disorderly way towards a member of Our ground staff or a member of the crew of the aircraft;

8.1.12. If You made a hoax threat relating to bombs, biological or chemical weapons;

8.1.13. If You have committed a criminal offence during check-in or boarding processes or onboard the aircraft.

8.1.14. If carrying You would break Government laws, regulations, or orders; if You have refused to give Us information, which a Government authority has asked to provide about You.

8.1.15. If You cannot prove, You are the person named in the Ticket when presenting it for check-in or boarding. We reserve the right to retain such Tickets in these circumstances.

8.1.16. If You have changed Your transportation without Our agreement as set out in Article 3.3. and Our Carrier’s regulations.

8.1.17. If You have failed to present Your Ticket or Your Boarding Pass or Your travel document to Us when reasonably asked to do so; if You have failed to complete the check-in process by the Check-in Deadline; if You have failed to arrive at the boarding gate on time.

8.1.18. If You have committed one or more of the Acts or Omissions mentioned above on/or in connection with a previous flight and We believe You may repeat this behaviour.

8.1.19. If You have put the safety of either the aircraft or any person in it in danger.

8.2. SPECIAL ASSISTANCE
Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, and persons with illness or other people requiring special assistance is subject to prior arrangement with Us. Passengers with disabilities who have advised Us of any special requirements they may have at the time of ticketing, and been accepted by Us, shall not subsequently be refused carriage on the basis of such disability or special requirements.

We may decide not to carry pregnant women, passengers suffering illness, disability, have limited mobility or need special help if arrangements to carry them have not been made before check-in. We do not accept unaccompanied children under the age of 12 years.

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ARTICLE 9: BAGGAGE

9.1. FREE CHECKED-IN BAGGAGE ALLOWANCE

Economy Class: 20 kg.
Premium Class: 30 Kg.
Infant: 10 kg

At the discretion of Bahrain Air, excess baggage (above the free baggage allowance) may be allowed and charged at the relevant rates. Bahrain Air may refuse to carry Baggage that does not comply with the Bahrain Air policy.

Baggage allowance exception during the summer:

EFFECTIVE UNTIL 25 OCT 08
		Economy Class		Premium Class
From	To	Fixed	Additional	Fixed	Additional
• Bahrain	Kochi	20 Kg	20 Kg	30 Kg	20 Kg
• Doha	Mashad	20 Kg	10 Kg	30 Kg	10 Kg
• Dammam, Doha	Alexandria, Amman, Beirut, Kochi	20 Kg	20 Kg	30 Kg	20 Kg
• GCC	Aleppo, Alexandria, Amman, Beirut, Damascus	20 Kg	10 Kg	30 Kg	10 Kg
• LEVANT, Alexandria	GCC	20 Kg	10 Kg	30 Kg	10 Kg

» GCC = Gulf Cooperation Council
» Kg = Kilograms

The maximum weight permitted per individual piece of checked-in baggage is 32kgs with total dimensions of 160cms (W+D+L). No single piece of baggage may exceed this allowance.

9.2. CABIN OR CARRY-ON HAND BAGGAGE ALLOWANCE
One piece per person with a total maximum weight not exceeding 7kgs is permitted. The dimensions of hand baggage should not exceed 55cm in length, 35cm in width and 20cm in height.

Any liquid, aerosols, gels or paste in a container measuring greater than 100ml each must be packed in the checked baggage. Any individual container measuring over 100ml (even if the content is less than 100ml) will NOT be allowed on board. All such items may be carried as carry-on items provided they have been kept in a separate clear plastic, zip top, re-sealable bag and the total volume does not exceed one litre or the pack size does not exceed 20cm X 20cm.

9.3. EXCESS BAGGAGE
You will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance. These rates are available from Us on request.

9.4. ITEMS UNACCEPTABLE AS BAGGAGE
9.4.1. You must not include in Your Baggage:
9.4.1.1. Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO), Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA), Dangerous Goods Regulations, and in Our Regulations (further information is available from Us on request);.

9.4.1.2. Items the Carriage of which is prohibited by the applicable laws, regulations or orders of any State to be flown from to or over;

9.4.1.3. Items which are reasonably considered by Us to be unsuitable for carriage because they are dangerous or unsafe, or because of their weight, size, shape or character, or because they are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request;

9.4.2. Firearms and ammunitions other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunitions for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded, with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA Regulations as specified in Article 8.3.1.1;

9.4.3. Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at Our discretion, but will not be permitted in the cabin of the aircraft;

9.4.4. You must not include in Checked Baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples; and

9.4.5. If, despite being prohibited, any items referred to in Articles 8.3.1., 8.3.2. and 8.3.4 are included in Your Baggage, We shall not be responsible for any loss or damage due to such items.

9.5. RIGHT TO REFUSE CARRIAGE
9.5.1. Subject to Articles 8.3.2 and 8.3.3. We will refuse to carry as Baggage the items described in Article 8.3, and We may refuse further carriage of any such items upon discovery.

9.5.2. We may refuse to carry as Baggage any item reasonably considered by Us to be unsuitable for carriage because of its size, shape, weight, content or character, or for safety or operational reasons, or in the interests of the comfort of other passengers. Information about unacceptable items is available upon request.

9.5.3. We may refuse to accept Baggage for carriage unless it is in Our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers acceptable to Us is available upon request.

9.6. RIGHT OF SEARCH
For reasons of safety and security, We may request that You permit a search and scan of Your person and a search, scan or x-ray off Your Baggage. If You are not available, Your Baggage may be searched in Your absence for the purpose of determining whether You are in possession of or whether Your Baggage contains any items described in Article 8.3.1. or any firearms, ammunitions or weapons, which have not been presented to Us in accordance with Articles 8.3.2 or 8.3.3. If You are unwilling to comply with such requests, We may refuse to carry You and Your Baggage. In the event a search or scan causes Damage to You, or an x-ray or a scan causes damage to Your Baggage We shall not be liable for such Damage unless due to Our fault or negligence.

9.7. CHECKED BAGGAGE
9.7.1. Upon delivery to Us of Your Baggage, which You wish to check, We will take custody of, and issue a Baggage Identification Tag for, each piece of Your Checked Baggage.

9.7.2. Checked Baggage must have Your name or other personal identification affixed to it.

9.7.3. Checked Baggage will, whenever possible, be carried on the same aircraft as You unless We decide for safety, security or operational reasons to carry it on an alternative flight. If Your Checked Baggage is carried on a subsequent flight, We will deliver it to You, unless applicable law requires You to be present for customs clearance.

9.8. UNCHEKED BAGGAGE
9.8.1. Cabin or hand baggage allowance per Passenger is 1 piece with a total maximum weight not exceeding 7 Kg. the total dimensions of which should not exceed 55 x 40 x 20 cm. Please read Bahrain Air Travel Regulations for more details. Additional charge will apply for excess baggage. Baggage which You carry on the aircraft must fit under the seat in front of You or in an enclosed storage compartment in the cabin of the aircraft. If Your Baggage cannot be stored in this manner or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage.

9.8.2. Objects not suitable for carriage in the cargo compartment, (such as delicate musical instruments) and which do not meet the requirements in Article 8.7.1 above, will only be accepted for carriage in the cabin compartment if You have given Us notice in advance and permission has been granted by Us. You may be required to pay a separate charge for this service.

9.9. COLLECTION AND DELIVERY OF CHECKED BAGGAGE
9.9.1. Subject to Article 8.6.3, You are required to collect Your Checked Baggage as soon as it is made available at Your destination or Stopover. Should You not collect it within a reasonable time, We may charge You a storage fee. Should Your Checked Baggage not be claimed within sixty (60) days, We may dispose of it without any liability to You.

9.9.2. Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage.

9.9.3. If a person claiming Checked Baggage is unable to produce the Baggage Check and Identify the Baggage by means of a Baggage Identification Tag, We will deliver the Baggage to such a person only on condition that he or she establishes to Our satisfaction his or her right to the Baggage.

9.10. ANIMALS AND BIRDS
We reserve the right, at Our absolute discretion, to refuse to carry any animals (which term, for the purpose of this Article 8.9. includes birds). If We agree to carry any animals, they will be carried subject to the following conditions:

9.10.1. You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated (or carried in a container complying with any applicable legal requirements) and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit, failing which they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by Us, which are available on request.

9.10.2. If accepted as Baggage, the animal together with its container and food shall not be included in Your free Baggage allowance, but shall constitute excess Baggage, for which You will be obliged to pay an applicable rate.

9.10.3. Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to conditions specified by Us, which are available on request.

8.10.4. When carriage is not subject to the liability rules of the Convention We are not responsible for injury to or loss, sickness or death of an animal which We have agreed to carry unless We have been negligent.

9.10.5. We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to animals entry into or passage through any country, state or territory and the person carrying the animal must reimburse Us from any fines, costs, losses or liabilities reasonably imposed or incurred by Us as a result.

9.11. ITEMS REMOVED BY AIRPORT SECURITY PERSONNEL
We will not be responsible for, or have any liability in respect of, articles removed from Your Baggage by airport security personnel or customs personnel acting in accordance with any applicable regulations.

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ARTICLE 10: SCHEDULES

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ARTICLE 11: CONDUCT ABOARD AIRCRAFT

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ARTICLE 12: ARRANGEMENTS FOR ADDITIONAL SERVICES

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ARTICLE 13: ADMINISTRATIVE FORMALITIES

13.1. GENERAL
13.1.1. You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands, and travel requirements of countries to be flown from, into or to which You transit.

13.1.2. We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

13.2. TRAVEL DOCUMENTS
Prior to travel, You must present all exit, entry, health and other documents required by the laws, regulations, orders, demands or other requirements of the countries concerned, and permit Us to take and retain copies thereof. We reserve the right to refuse carriage if You have not complied with these requirements, or Your travel documents do not appear to be in order.

13.3. REFUSAL OF ENTRY
If You are denied entry into any country, You will be responsible to pay any fine or charge assessed against Us by the Government concerned and for the cost of transporting You from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by Us.

13.4. PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC
If We are required to pay any fine, penalty or to incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, You shall reimburse Us on demand any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on Your Ticket, or any of Your funds in Our possession.

13.5. CUSTOMS INSEPCTION
If required, You shall attend inspection of Your Baggage, by customs or other Government officials. We are not liable to You for any loss or damage suffered by You in the course of such an inspection or through Your failure to be present at such inspection.

13.6. SECURITY INSPECTION
You shall submit to any security checks by Government officials, airport officials, Carriers or by Us to carry out security screening of You or Your Baggage.

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ARTICLE 14: OTHER REGULATIONS

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ARTICLE 15: INTERPRETATION